Shipping Policy
Last updated: October 15, 2026
In short
- We ship to the United States, Australia and New Zealand only.
- United States: free delivery on orders of $25 or more. Under $25, delivery costs $4.95.
- Prices are in US dollars (USD).
- Delivery in 8 to 15 business days in most cases, with tracking.
- Our products are shipped directly from our suppliers' warehouses, mainly in China. That is why delivery takes longer than a local parcel. We would rather tell you now than let you find out later.
1. Where we deliver
We ship to the United States, Australia and New Zealand only. Checkout does not accept addresses in other countries.
United States: the 50 states and Washington, D.C. We do not currently ship to US territories (such as Puerto Rico or Guam) or to APO/FPO/DPO military addresses. Delivery to P.O. boxes depends on the carrier.
2. How long it takes
Delivery time = preparation time + transit time.
| Step | Time |
|---|---|
| Order preparation (we pass your order to our supplier, who packs it) | 1 to 3 business days |
| Transit to the United States | 7 to 12 business days |
| Transit to Australia | 8 to 15 business days |
| Transit to New Zealand | 5 to 15 days |
Business days are Monday to Friday, excluding public holidays. Peak periods (Black Friday, Christmas, Chinese New Year) can add a few days; if we know of a longer delay before you order, we display it on the Store.
If you order several products, they may arrive in separate parcels, each with its own tracking number.
The carrier used for your order is shown in your shipping confirmation email, with your tracking number.
We are responsible for your parcel until it is delivered to you.
3. Delivery costs
United States: delivery is free on orders of $25 or more (order total after discounts). Orders under $25 pay a flat $4.95 for standard tracked delivery.
Australia and New Zealand: the delivery cost for your address is shown at checkout.
In every case, the exact delivery cost is shown at checkout before you pay. Nothing is added afterwards.
4. Tracking
You receive a tracking number by email as soon as your parcel is handed to the carrier. Tracking can take 2 to 5 days to show the first update, and may show no movement for several days during international transit or customs: this is normal. If nothing changes for more than 10 days, write to us and we check with the carrier.
5. Your address
Please check your shipping address carefully at checkout. If you notice a mistake, write to us immediately: we can correct it until the order is passed to our supplier. If a parcel comes back because of an incorrect or incomplete address, we offer to reship it (the new delivery is at your cost) or refund you.
6. Import duties and taxes
United States. All imported parcels are subject to US customs duties, whatever their value.
We take care of US import duties: you should not be asked to pay anything on delivery. If a carrier ever asks you for duties or fees on one of our parcels, contact us before paying, or send us the receipt and we will reimburse you.
Sales tax: where it applies, it is shown at checkout before you pay.
Australia. Our orders are well under AUD 1,000. You will not be charged customs duty or GST on delivery.
New Zealand. Our orders are well under NZD 1,000. New Zealand Customs does not collect duty or GST on goods of this value, so you will not be charged duty or GST on delivery.
7. If your parcel is late, lost or damaged
- Late parcel. If your order has not been delivered within the maximum time stated above, write to us. We check with the carrier and tell you the new expected date. You can then choose to wait or to cancel and get a full refund. If we learn before shipping that we cannot ship within the time we announced, we tell you and offer you the same choice; without your agreement to the new date, we refund you. Customers in New Zealand also keep the rights their law gives them when goods are not delivered on time: goods must arrive within the agreed time or, if none was agreed, within a reasonable time.
- Lost parcel. If tracking shows no movement for 20 days, or the carrier confirms the loss, we resend your order or refund you in full, as you prefer.
- Parcel marked "delivered" but not received. Check with neighbours and your local post office, then write to us within 14 days. We open an investigation with the carrier and find a solution with you.
- Damaged parcel. Send us a photo within a few days of receipt. We replace or refund (see our Refund Policy).
8. Contact
support@hushclasp.com · contact page. We answer within 2 business days.