Refund Policy

Last updated: October 11, 2026

In short

• 30 days to change your mind, counted from the day you receive your order. No reason needed.
• Faulty, damaged or wrong item? We replace or refund it at no cost to you, and in most cases you do not need to send it back.
• Refund within 14 days of receiving your return or your proof of postage, to your original payment method.

1. Changing your mind (30 days)

You can return all or part of your order within 30 days of delivery (for an order delivered in several parcels, from the delivery of the last parcel).

Step 1. Tell us. Within the 30 days, email support@hushclasp.com or use our contact page, with your name, order number and the items you are returning. We confirm by email and send you the return address.

Step 2. Send the items back within 14 days after telling us, to the return address we send you by email.
Please do not send anything to the sender's address shown on the parcel: it is our supplier's warehouse and your return would be lost.

Return postage for a change of mind is paid by you. We recommend a tracked service and keeping your proof of postage.

Condition of the items. Please return the items unused, complete and in their original packaging. If an item comes back used or damaged, we may refuse the return or reduce the refund; we tell you before doing so.

2. Your refund

• We refund the price you paid for the returned items within 14 days of receiving them back, or of receiving your proof of postage, whichever comes first.
• If you return part of a pack (for example 2 clasps out of a "Buy 2, get 1 free" pack of 3), we refund the share of the pack price that corresponds to the returned items, in proportion to the number of items.
• The refund is made to the payment method you used. Your bank may take a few extra days to show it.

3. Faulty, damaged, incomplete or wrong items

This is not a change of mind, and the 30-day limit does not apply: your legal rights do.

Write to support@hushclasp.com with your order number and a photo of the problem. We then send you a replacement or refund you in full, as you prefer where the law gives you the choice, at no cost to you. For low-value items we usually do not ask you to send the item back; if we do need it, we pay the return postage.

• Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• New Zealand: nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product is faulty, not as described or does not arrive, you are entitled to a remedy at no cost to you. If the failure is substantial, you can choose a refund or a replacement; a refund is always paid in money, never as store credit.
• United States: this policy does not limit any right you have under the laws of your state, including implied warranties.

4. Parcel late or lost

See section 7 of our Shipping Policy. If your parcel never arrives, you get a full refund or a free replacement.

5. Cancelling before shipping

If your order has not yet been passed to our supplier, write to us and we cancel it with a full refund. After that, you can still return it as explained in section 1.

6. Contact

support@hushclasp.com · contact page. We answer within 2 business days.

Kiliane SOW, Hushclasp, France.